At SQCH, we’re committed to getting your gear to you so you can get back to doing what you love. Whether you’re hitting the trails, exploring the outdoors, or just repping your favorite brand, we work hard to get your order shipped as quickly as possible.

Order Processing

Orders are typically processed within 1–2 business days. During busy seasons, holidays, or promotional periods, processing times may be slightly longer. Orders are not processed or shipped on weekends or holidays.

Shipping Times

Once your order ships, delivery times depend on the shipping method selected at checkout and the destination. Estimated delivery times are provided as a guideline and are not guaranteed. Delays may occur due to weather, carrier issues, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your order, shipping destination, package weight, and available shipping options. Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

When available, tracking information will be provided by email once your order ships. Please allow time for tracking information to update after your package has been accepted by the carrier.

Incorrect Addresses and Delivery Issues

Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

SQCH is not responsible for delays caused by shipping carriers or for packages marked as delivered by the carrier. If your package is lost, delayed, or arrives at the wrong location, please contact us so we can help determine the next steps.

Returns and Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us with your order number and photos of the issue. We’ll work with you to find an appropriate solution. For information about returns and exchanges, please refer to our Return Policy.

Questions?

If you have questions about shipping or an existing order, please contact our customer service team through our website. We appreciate your support of SQCH and thank you for being part of the adventure!

SQCH — Off Trail. On Purpose.